Policies & Terms

Welcome to Skin & Beyond. To ensure a relaxing and professional experience for all our guests, please review our spa policies below. We appreciate your cooperation and look forward to serving you.

Booking & Cancellations

Appointments can be booked online or via phone. We require a 24-hour notice for any cancellations or rescheduling. Cancellations made with less than 24 hours' notice may be subject to a fee.

Late Arrivals

We recommend arriving 15 minutes before your scheduled appointment. Late arrivals may result in a shortened treatment time to avoid inconveniencing the next guest, while the full service fee will still apply.

Deposits & No Shows

Medical & Consent

A deposit will be required to secure your appointment for select services. Deposits are non-refundable and will be applied toward your service. No shows or last minute cancellations may be charged in full.

Certain treatments require a medical history review and a signed consent form. Please inform us of any medical conditions, allergies, or medications you are taking prior to your treatment.

Payments & Refunds

Packages & Promotions

We accept all major credit cards and cash. All services and product sales are final. We do not offer refunds on services rendered, but we strive for 100% satisfaction and will address any concerns promptly.

Packages and promotions are non-transferable, have no cash value, and cannot be combined with other offers unless stated. Packages expire 12 months from date of purchase unless otherwise noted.

Treatment Results

Medical & Consent

Results vary by individual and cannot be guaranteed. Your provider will create a personalized plan and review expected outcomes during your consultation. Consistency is key to achieving optimal results.

Certain treatments require a medical history review and a signed consent form. Please inform us of any medical conditions, allergies, or medications you are taking prior to your appointment.

Communication & Emergencies

Please contact the office for non-urgent questions during business hours. Our messaging is not monitored 24/7. For medical emergencies, call 911 or visit your nearest emergency room.

Spa Etiquette

To maintain a serene environment, we ask that all guests silence their mobile devices upon entry. We are a smoke-free facility and aim to provide a peaceful oasis for everyone.

Privacy Policy

Right to Refuse Service

Your personal and medical information is strictly confidential. We do not share your data with third parties without your explicit consent, except as required by law.

We reserve the right to refuse or discontinue services at any time for inappropriate, abusive, or unsafe behavior. We are committed to your safety and the well being of our team and clients.